Posts mit dem Label price impact werden angezeigt. Alle Posts anzeigen
Posts mit dem Label price impact werden angezeigt. Alle Posts anzeigen

Montag, 11. Januar 2010

Price Impact on Guest Satisfaction

A comment on the article "Price Impact on Guest Satisfaction"

I totally agree with the fact that the price influences the guest's
value perception, loyalty and expectations. It's normal that
when the guest pays a higher price it will be more difficult to
satisfy him. If he is paying a lower price the guest expects less
but can be more satisfied because he didn't expect such a good quality.
I think that today with the economic crisis people want to pay less
money but still have the same expectations so a hotel have to satisy
these two points. I don't really agree that price satisfaction has a
freater influence on loyalty than quality, because if a guest
didn't like his stay in the hotel, even if he likes the price he will
not come back for another stay.