A Comment on the article "Guests want to know hotels' rate rules, says Cornell Study"
I think that this is totally right. Guests would like to know or at least have more details about the
rate rules of the hotels. The hotel rating strategy of the hotels is sometimes really confusing so the guests think that they are getting a rate which was made without any clear rules. The problem is that in hotels rates are varying really often and that's why guests can get really confused. It's well known that the reception often gets comlplaints of the guests who don't understand why they paid a higher rate then the other guests. I think that rate a rule indication on the reservation sheet or on the hotels' homepages could help the guest to better understand the rate strategy of the hotels.
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I agree with you, but I think it would be a bit difficult for hotel management teams to explain each customer why they paid such and such prices. Revenue management is also part of a strategy, so you dont want everyone to know about your strategies.
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